Assurance Wireless Phone Upgrade: Everything You Need to Know

Assurance Wireless is a Lifeline Assistance Program service, wholly owned by Virgin Mobile, and offers phone services to low-income earners and government aid recipients at a low cost. If you are on this plan, you may need to get an Assurance Wireless Phone upgrade. The Assurance Wireless replacement phone may be due to theft, loss, or need a replacement phone, or you need to get an Assurance Wireless enhancement with a better smartphone than the one you currently have.

In this article, you will learn:

How Do I Upgrade My Assurance Wireless Phone?

To upgrade Assurance Wireless phones, the first step should be visiting their website. Go to “My Account” and check out the process. You can also contact them by calling their customer service number at 1-888-321-5880 to see if you are eligible for a device improvement.

Can I Upgrade My Government Phone?

You can always change your government phone, especially if you have a basic mobile phone, or you have lost your other mobile. A smartphone provides you with better functionality, and you can access the internet and so much more. Upgrading the government phone means you have to get one that is compatible with Assurance Wireless.

Why do You Need to Upgrade Your Assurance Wireless Phone?

An Assurance Wireless phone allows you to have the convenience of communicating with your loved ones. Most of the updated Assurance Wireless phones are capable of 4G and LTE wireless connectivity, and the speeds and connectivity, whether of calls or internet, is much better. An Assurance Wireless phone allows you unlimited mobile calls or texts on whichever plan you qualify for.

Since this updated device will allow you to access the internet easily, you will get access to your emails, use movie and music apps, social media pages, online banking, email capabilities, etc. Some more uses of the smartphone you will get include:


Most of the current smartphones have a map app, which allows you to find any place in an area. Paper maps are outdated, and you can send pins of where you are to friends and vice versa. The map service in smartphones is available for almost all locations globally and is updated regularly. You can use these maps to find your way, whether driving or commuting on buses or trains.

Business Search

All smartphones have browsing capabilities that allow you to search for any office or business. Whether you are trying to find items to buy or looking for employment, your device will help you locate any business information like contacts, address, etc. You can also use it to find professionals like doctors, plumbers, electricians, or the nearest garage in case your car breaks down.

Music and Videos

Most basic phones have inbuilt FM Radios and music players. Still, a smartphone gives people the option of listening to online radio, YouTube, and various music sites to watch videos and download their favorite music. People can also use the phones to record their videos.

Play Games

Younger people enjoy playing games on their phones. You can get games for your particular phone and play them offline or online.

Assurance Wireless has data plans, and although they are slightly more costly than the necessary plans, paying for these plans while using a smartphone is worth every penny.

What Cell Phones Are Compatible with Assurance Wireless?

If you are looking to change your Assurance Wireless phone, the ZTE Quest is one of the compatible phones best recommended by Assurance Wireless. Some phones such as the Unimax 673, Coolpad 3300, Kyocera Hydro Reach, and the ZTE Tempo are also compatible with Assurance Wireless accounts. Some old feature phones like certain PayLo and Virgin Mobile phones can be used and vary by state to state. On the same note, all iPhone and Blackberry phones are not supported.

A Guide to an Assurance Wireless Upgrade

California Specific Instructions

When you visit the Assurance Wireless website, you will note that the website only has particular instructions for their California subscribers. Therefore, it seems like the Assurance Wireless upgrades for phones are only for California residents.

An Assurance phone upgrade is only for Californian residents who are currently using basic feature Assurance Wireless phones like the Kyocera Jax, ZTE Tempo, or the Alcatel OneTouch Cinch. A device improvement for these users would imply switching from using a basic to a smartphone.

Smartphone Upgrade

If you are using an Assurance Wireless phone and want to change to a better model, you cannot change your current phone with a different Assurance smartphone. You have the option to buy various Assurance compatible phones of your choice. If you buy this new phone, its warranty falls on the phone manufacturer, not Assurance Wireless.

Bring Your Phone (BYO)

If you are not interested in using the phones issued by Assurance Wireless service, you can also change phones. This is called BYO, or bring your phone, where you will be using your phone, rather than the ones in the Assurance Wireless’s phone list. In this case, you need to make sure your Android phone is supported by Assurance Wireless service, as some phone brands from outside the US may not be compatible.

What to do After Upgrading

When you receive your smartphone, you need to activate the phone to be able to use it. Doing this immediately you receive the phone ensures you check for any phone problems such as charger not working, broken or cracked screen, etc. If you detect any defects, call Assurance Wireless immediately or pay them a visit in their offices.

It is easier to visit their website, create an account, and head to the Account Overview page. Here you will see a tab that states, “I want to…” When here, tap “Swap Phones,” and they will ask you to key in some information such as the ESN/MEID of the phone. This number is found under the phone’s battery.

Select the California Freedom Plan for Android and Smartphones tab, and after this, your phone is activated. If you find this difficult or tedious, you can call their hotline for assistance from a customer service agent.

Your upgraded phone has a one-year warranty from the manufacturer. If your phone malfunctions, call Assurance Wireless, and it will be replaced, but not that the replacement may not necessarily be the exact model as the original.

Can you Use Your Virgin Mobile PayLo with an Assurance Wireless Account?

Virgin PayLo clients have the advantage of top of the range smartphones. Other than the basic handset Kyocera Jax, you can use other select few Virgin Wireless phones with an Assurance Wireless account. For the best experience, you should use the handset issued by Assurance Wireless. A different model may be provided to new customers as per the availability.

Can I use an Android or iPhone with My Assurance Wireless Account?

An Android phone is compatible with your Assurance Wireless account. Refer to the Assurance wireless website for a list of all the Assurance Wireless phones that their services cover. The iPhone platform can also not be used with this account. There is no information about when this phone, used by millions, will be available for use under an Assurance Wireless account.

Can I Put My Assurance Wireless SIM Card in Another Phone?

If your other phone is Assurance Wireless compatible, then you can swap sim cards and use it on the other phone. If the phone you are swapping your SIM card with is not unlocked, the SIM will not work.

Assurance Wireless Compatible Phones

 Some of the Assurance Wireless and compatible phones include:

1. Samsung Galaxy S20 FE

SAMSUNG Galaxy S20 FE 5G Cell Phone, Factory...
  • Pro-Grade Camera: Features High-Powered Pro Lenses For Beautiful Photographs In...
  • 30X Space Zoom: Zoom In Close From Afar Or Magnify Details Of Something Nearby...
  • Night Mode: Capture Crisp Images And Vibrant Videos With Night Mode And Capture...

Last update on 2022-09-22 at 20:15

This phone is among the best, has a US version, and a Pro-Grade camera with Night Mode. It has excellent high-power lenses that allow you to zoom with its 30X Space Zoom. It has 128GB internal storage and 8GB RAM. It is 5G enabled with a long-lasting battery, but unfortunately, it does not have wireless charging or expandable storage.

2. LG V50

LG V50 ThinQ Smartphone LMV450PM, 5G, 128GB,...
  • This phone works with Sprint Service and GSM network carriers around the world....
  • This phone is Single SIM card version (It does NOT support Dual SIM card)
  • Specifications : Snapdragon 855 Octa-core processor, Android 9.0 (Pie), Penta...

Last update on 2022-09-22 at 20:26

This phone has a 6.4-inch screen display and the best resolution of 3120 x 1440 pixels. This new phone is powered by an octa-core Qualcomm Snapdragon 855 chipset and runs on Android 9. It has a primary camera with 12MP, the second camera 16MP, and the third camera 12 MP. The front has two cameras: 8MP and 5MP. Its battery is 4000 mAh, has 128GB internal storage and 8GB RAM, which is expandable up to 2TB via a Micro SD card. The LG V50 is dust and water-resistant with a rating of IP68 and a long-lasting battery.

3. Nokia 7.2

Last update on 2022-09-22 at 20:26

The Nokia 4.2 has a 6.3-inch display and triple rear cameras: 48MP Ultra-Wide, 8MP portrait, and 5MP advanced low-light. The front selfie camera is 20MP, which takes excellent photos. The battery is 3500 mAh, and it runs on a Qualcomm Snapdragon 660 processor. The phone is a 9.0 Android with a Biometric face unlock feature for better security. The Nokia 7.2 has an internal storage capacity of 128 GB, 4GB RAM, and expandable storage of up to 512GB.

4. Motorola Moto G9 Plus

Moto G9 Power (128GB, 4GB) 6.8' HD+,...
160 Reviews
Moto G9 Power (128GB, 4GB) 6.8" HD+,...
  • International Model, Does not have US Warranty. Will work with Most GSM SIM...
  • 6.8" Max Vision display, HD+ (720x1640), 264 ppi, 20.5:9 Aspect Ratio,...
  • 128GB ROM, 4GB RAM, 512 GB microSD card expandable, Qualcomm Snapdragon 662,...

Last update on 2022-07-26 at 18:45

This phone has a screen display of 6.84 inches and a resolution of 2400 x 1080 pixels. The G9 runs on a chipset of Qualcomm Snapdragon 730 octa-core processor and has three rear cameras, 64Mp+8MP+2MP, and a front selfie camera of 16MP. The 5000 mAH battery can run for 48 hours on one charge. The G9 has an internal storage of 128 GB and 4GB RAM, with at best, expandable memory of 512GB.


You can buy an Assurance Wireless phone upgrade for several reasons. Your phone might have been lost or stolen, or it has become outdated, and you need a smartphone. Basic phones cannot achieve as much as smartphones, so you must upgrade to a phone with a better display, battery, and memory.

With a good smartphone, you can browse the internet and social media pages. However, before you upgrade, check which phones are compatible with Assurance Wireless before you buy. iPhones are not consistent, and it would be best if you obtained a full list on the Assurance Wireless website. You can also call their customer service and talk to an agent who will advise you on the type of phone to buy.

Category: Guides

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